swin Privacy Policy – How We Handle Your Personal Data
At swin, your personal information is handled with care and in full compliance with applicable Philippine data privacy laws. This page explains what data we collect, why we collect it, how it is used, and what rights you have as a member of our platform.
Our Full Privacy Policy
1. Information We Collect
When you register for a swin account, we collect personal information necessary to create and verify your membership. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required by Philippine regulations. We also collect transactional data related to your deposits, withdrawals, and platform activity in order to process your requests accurately. Technical data such as your device type, browser information, IP address, and session logs are automatically recorded each time you access the platform. This technical information helps us maintain security, detect unusual activity, and improve the overall performance of the swin service for Filipino members.
2. How We Use Your Information
The personal data we collect is used primarily to operate your account, process financial transactions, and provide you with access to platform features including the Rewards programme and available vouchers. We use your contact details to send account notifications, security alerts, and — where you have opted in — promotional updates relevant to your membership. Your identity and payment information is used to comply with Know Your Customer (KYC) and anti-money laundering obligations under Philippine law. Aggregated and anonymised usage data may be analysed internally to understand platform trends and improve the member experience. We do not use your personal data to make automated decisions that have significant legal or financial consequences for you without a human review process in place.
3. Legal Basis for Processing
swin processes your personal data on the basis of contractual necessity — meaning we need certain information to provide the services you have signed up for and to fulfil our obligations to you as a member. In some cases, processing is required for compliance with Philippine legal and regulatory requirements, including those set by the relevant gaming and financial authorities. Where we send you optional communications such as promotional messages, we rely on your prior consent, which you may withdraw at any time through your account settings. We process technical and security data on the basis of our legitimate interest in protecting the platform and its members from fraud, unauthorised access, and abuse. All processing activities are conducted in a manner consistent with the Data Privacy Act of 2012 of the Republic of the Philippines.
4. Data Sharing and Third Parties
swin does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share data with trusted service providers who assist in operating the platform — such as payment processors, identity verification services, and infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers engaged by swin are contractually required to handle your data securely and in compliance with applicable privacy laws. In circumstances required by law, regulation, or court order, we may be obligated to disclose your information to relevant Philippine government authorities or regulatory bodies. We will always endeavour to notify you of any such disclosure where we are legally permitted to do so.
5. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Financial transaction records are kept for a minimum period as required by applicable anti-money laundering and tax regulations in the Philippines. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is legally required. Technical logs and security records may be retained for a shorter period consistent with their operational purpose. Once data is no longer needed and no legal obligation requires its retention, it is securely deleted or permanently anonymised.
6. Data Security
We apply industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission, access controls, regular security reviews, and secure storage practices for all personal and financial information held on the platform. Our team members who handle personal data are trained on privacy obligations and are bound by confidentiality requirements. While no online system can guarantee absolute security, swin continuously reviews and updates its security practices to address new and emerging threats. If a data breach occurs that is likely to result in harm to affected members, we will notify the relevant Philippine authorities and affected individuals in accordance with our legal obligations.
7. Your Rights as a Data Subject
As a member based in the Philippines, you have specific rights under the Data Privacy Act of 2012, which swin is committed to upholding. These rights include the right to be informed about how your data is used, the right to access a copy of the personal information we hold about you, and the right to request correction of any inaccurate or incomplete data. You also have the right to request deletion or blocking of your data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements. If you wish to exercise any of these rights, you may do so by contacting us through the support channel listed in the footer of this page, and we will respond within a reasonable timeframe consistent with Philippine data privacy regulations.
8. Cookies and Tracking Technologies
The swin platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics data that helps us improve the platform. Essential cookies are required for core platform functions such as login and account navigation, and cannot be disabled without affecting your ability to use the service. Analytics cookies collect aggregated, non-identifiable data about how members use the platform, which helps us identify areas for improvement. You may manage non-essential cookie preferences through your browser settings, though doing so may affect certain platform features. We do not use cookies to track your activity across third-party websites or to serve targeted advertising from external networks.
9. Children and Minors
The swin platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal information during a registration attempt, that account will be suspended and the data will be deleted promptly. Age verification is a mandatory step in the registration process, and members found to have provided false age information will have their accounts terminated in accordance with our Terms and Conditions. We encourage parents and guardians to monitor online activity and report any concerns regarding underage access to [email protected].
10. Changes to This Policy
swin reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will post the updated policy on this page with a revised effective date, and where appropriate, notify registered members through their registered contact details. Your continued use of the platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your data. If you have questions about any aspect of this policy, visit the FAQ page or review the Terms and Conditions for related information.
Last updated: January 2025. This policy applies to all members registered on the swin platform in the Philippines.
Your Key Data Rights at a Glance
Right to Be Informed
You have the right to know what personal data we collect and how it is used on the swin platform.
Right to Access
Request a copy of the personal information we hold about your account at any time.
Right to Correct
Ask us to update or correct any inaccurate personal data linked to your swin account.
Right to Erasure
Request deletion of your data when it is no longer necessary, subject to legal retention rules.
Right to Object
Object to certain types of data processing, including optional promotional communications.
Right to Complain
Lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.
Questions About Your Data?
If you have any concerns about how swin handles your personal information, our FAQ covers the most common questions. You can also create an account and manage your data preferences directly from your member dashboard.